Google 24 Hour Hotline?

Google’s Matt Cutts explains what Google is doing to try and communicate with webmasters. No, they are not about to offer a customer support hotline, but they are trying to do a little more. It’s not much, really, but at least they know we want more information and contact- especially if we’ve inadvertently done something wrong. It’s a step in the right direction, to acknowledge the need, I guess.